Management
By Bob Prosen, CEO of The Prosen Center for Business Advancement
Connecting With Customers: The Innovators
During tough economic times, maintaining quality customer experiences is
crucial to the survival of your business. Getting the right message
across to your current and future customers will make or break your
business. Full Article »
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Management Too
By Mac Brand
Gaining Agreement - What does the other person need?
Typically, when we approach another person or organization, sometimes we want the answer we are looking for, and we want it quickly. Often times that approach backfires. There is a better way. Full Article »
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FYI
By Harvey Mackay
Undercover Bosses Discover that Employees Have Them Covered
So there's this new guy/gal, older than most entry-level employees, who shows up at your workplace one day and wants to learn the ropes. A little unusual, you think, but you train the person to do your job and explain why what you do is important to the company. Full Article »
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NexCen Brands, Inc. today announced the appointment of Tony Valles to the newly created position of Vice President of Non-Traditional Development for NexCen Franchise Management, Inc., the franchising subsidiary of NexCen Brands. Full Article »
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DARDEN RESTAURANTS INC. said that JOHN CARON, the executive vice president of marketing for the company's OLIVE GARDEN chain, has been promoted into the new post of chief marketing officer for Darden. Full Article »
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The 115-unit CORNER BAKERY CAFE has promoted JOHN LABARGE to vice president of franchise business. Full Article »
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TIM BUSALD has been named president and chief executive of BUBBA GUMP SHRIMP CO. RESTAURANT AND MARKET INC., replacing outgoing CEO SCOTT BARNETT.
Full Article »
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BEEF 'O' BRADY'Shas named CHRIS ELLIOTTchief executive of the chain of family sports pubs. Elliott replaces CHUCK WINSHIP, who is retiring after more than a decade with Beef 'O' Brady's, during which time he helped grow the brand from 33 restaurants to 250 locations, primarily in the Southeast and Midwest. Full Article »
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Coming off a fiscal 2009 that saw systemwide same-store sales go negative for the first time in 10 years, EL POLLO LOCO said it would concentrate this year on guest service and its differentiated grilled products, while refreshing older units and redesigning its restaurant prototype. Full Article »
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The Midwest-based HARDEE'S chain saw same-store sales turn positive in March for the first time in almost a year, though sister brand CARL'S JR. continued to suffer, CKE RESTAURANTS INC. Full Article »
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Having narrowed its fourth-quarter and full-year net losses, COSI INC. said its efforts to cut costs and improve service would help the chain recover from the economic downturn. Full Article »
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PERKINS & MARIE CALLENDER'S INC., for the year ended Dec. 27, posted a net loss of $36.2 million, compared with a loss $53.0 million in fiscal year 2008, when it booked $20.2 million in impairment charges. Full Article »
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 Executive Chat with Rebecca Patt - Featuring Carlos Bernal, President of Rice Garden
Carlos Bernal is cultivating a crop of successful Asian QSRs as President of the 56-unit chain Rice Garden.
The concept began nearly 16 years ago at a Lucky's Supermarket in Long Beach when three entrepreneurs brought new recipes and branding to an existing Asian QSR. Bernal joined Rice Garden in June of 2009 following its acquisition by Arbor Investments.
Half of Rice Garden's locations are inside of supermarkets, and the others are within casinos, colleges and universities, office buildings, and inline shopping centers. The restaurants are located throughout 10 states, primarily in the West.
All of Rice Garden's recipes come from Executive Chef Andy Fong, one of the original founders, and all of the ingredients and sauces are made fresh daily. One of the most popular menu items is the BBQ pork, prepared in a secret marinade and chopped in a presentation style in front the customer. Full Article »
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| This Month's Hot Opportunities | CHIEF FINANCIAL OFFICER - Florida
To identify commercial opportunities to enhance profitability.
To establish, communicate and implement defined standards on financial systems and controls through for existing businesses for growing multi-brand Franchisee/Franchisor. Click for PDF »
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Vice President/General Manager Non-Profit - New England
The vice president & general manager will be responsible for managing the day to day operations of the organization office in. He/She will work closely with the organization president to execute the business plan in a manner that helps grow the value proposition of the organization. Click for PDF »
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Regional Director of Operations - Atlanta
Multi-brand restaurant group needs Regional Director of Operations to oversee operations for approximately 12 units. Must have proven track record of success in casual/family dining multi-unit operations. Click for PDF » |
VP Marketing - New England
An emerging casual dining restaurant company with 20+ units in the New England area is seeking a VP of Marketing to work with the senior leadership team to develop a long-term brand positioning and marketing strategy that includes a public relations plan designed to increase incremental guest counts and sales. Click for PDF » |
Area Operations Director - Mid Atlantic
Exciting well-established QSR national restaurant company requires an individual with a strong multi-unit, multi state operational background in quick service, high volume dining, an individual who is driven to excel and can demonstrate record of significant accomplishments.
Click for PDF »
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Director of Finance - West
An established fast casual restaurant company with 90+ locations in CA, AZ, & NV requires an individual with a strong financial discipline, CPA certification, and hands on experience with business intelligence and data mining tools such as Cognos and Hyperion. Click for PDF »
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Director Corporate Conference Center - New York City
The Director of the Conference Center is responsible for overseeing the central reservations function, all aspects of conference and client center planning and extensive reception services at two corporate conference locations in New York and New Jersey. The Director will ensure that all staff members deliver superior customer service, that meeting room utilization is maximized through the central booking process and that the professionalism and effectiveness of the Conference Planning and Receptionist teams serve to reduce the practical and logistical burden on executives and their support staffs in managing meeting logistics and coordinating visitor needs.
Click for PDF »
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Regional Operations Director - Minneapolis. Relocation Available
Excellent opportunity for Regional Operations Director to oversee 6-8 units for a leading casual dining
chain. The company is profitable, growing, debt-free and is known for its positive, service-oriented
culture.
Click for PDF »
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Regional Operations Director - Denver. Relocation Available
Excellent opportunity for Regional Operations Director to oversee 8 units and $25m in sales for
leading casual-dining chain. The company is profitable, growing, debt-free and is known for its positive,
service-oriented culture.
Click for PDF »
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